HRIS Support Specialist

Qualifications

• Preferred Bachelor's degree in human resources, business administration, information systems, or a related field. A combination of education and relevant work experience will also be considered. 
• Preferred experience in SAP SuccessFactors modules including Employee Central, Recruiting and Onboarding. Administrator experience with other HRIS platforms will also be considered. 
• Ability to communicate to both technical and non-technical audiences across all levels of the organization.
• Strong documentation and written communication skills including system support guides and support ticket documentation.  
• Strong team player with a collaborative approach to problem-solving and process improvement.
• Strong commitment to handling sensitive and HR payroll data with the highest level of confidentiality and discretion.
• Adherence to ethical standards, ensuring compliance with company polices, data privacy regulations, and best practices.
• Ability to maintain integrity when working with systems and system access controls.

Primary Duties/Responsibilities

• Oversees and maintains function of the HRIS and some downstream systems, including system administration, configuration, customization, development, maintenance, and upgrades.
• Manages system permissions, user access, and settings to ensure security and proper system operation.
• Configures system changes, including workflows, business rules, module settings, and user roles.
• Researches and troubleshoots system issues, collaborates with third-party support, and recommends enhancements.
• Oversees the daily administration and manages internal and external support tickets to ensure timely resolution.
• Conducts data validation, audits, and testing to ensure system integrity.
• Collaborates with leadership and operations to identify system improvements and process optimization opportunities.
• Maintains functional knowledge of processes and system integrations across onboarding, payroll, benefits, performance, and other areas.
• Evaluates the impact of system changes on end users and provides recommendations for optimization.
• Creates reports and compiles and analyzes data reports and summaries.
• Ensures system compliance with data security, privacy regulations, and organizational policies.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week on the first date of the month following the date of hire.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities