Retail Collectibles Captain - Processing Associate

Qualifications

No degree is required. High School Diploma/GED Preferred. The ability to communicate effectively with co-workers, customers, and management (both verbally and written). Must be organized and capable of interacting with a diverse work population. Necessary math, computer, and website navigation skills required. Complex reasoning and decision-making skills required. The ability to type 40 + WPM is strongly preferred.

Physical Requirements:

Ability to move throughout the facility. Lift 25 pounds, push and pull loads of 100+ pounds. Full range of motion, bending-lifting-twisting-pulling-and pushing. Ability to stand for up to 4 hours and use warehouse equipment such as pallet jacks, hand trucks, and dollies to move products in extreme temperatures. 

Primary Duties/Responsibilities

· Handle all donations with care and respect.

· Identify high-value, unique, vintage, antique, or collectible items to be sold through online marketplaces.

· Make an initial decision if the item is complete and free of significant cosmetic or physical damage and test functionality. Items worth $30 or more should be sent to E-Commerce.

· Select housewares of high value, manifest, and place selected items in tote for transport.

· Photograph textiles, then list with the assistance of AI tools with our online listing program (if applicable).

· Produce quality photographs that highlight the textiles. Photographs should be taken from multiple angles and give a visual overview of all critical features, distinguishable markings/tags, or potential flaws (if applicable)..

· Write product listings with detailed and accurate descriptions with the assistance of AI tools. List products with no typographical or spelling errors.

· Prepare the production station before and clean the station after every shift.

· Maintain high quality and high quantity standards and quotas while working quickly and steadily.

· Provide positive customer service interactions, including greetings, assistance, and thanks, to in-person customers, donors, and those over the phone. Upholds store cleanliness standards by sweeping, dusting, mopping, and shining surfaces.

· Establish and maintain positive and professional relationships with team members and leadership and work cross-functionally with other teams to increase communication.

· Will be assigned monthly training to learn how to select high value item for E-Commerce. Assist team by educating staff of high value donations for E-Commerce.

· Utilizes safe work practices through awareness and observation and contributes to ensuring the workplace is hazard-free by removing obstructions and keeping aisles and designated walkways debris-free.

· Maintain a professional appearance always, adhering to MERS/Goodwill's dress code.

· Safeguard agency assets, including cash, donated items, and purchased items, from harm, damage, or theft. Report any incidents of theft or unauthorized possession of agency assets.

· Must adhere to all MERS/Goodwill policies, retail procedures, safety and security regulations.

· All other duties as assigned.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities