Regional Loss Prevention Manager

Qualifications

• A bachelor's degree with 5 years of Multi-Unit Loss Prevention Management is required. Ten years of experience in Multi-Unit Loss Prevention or 10 years of Goodwill retail operations may be considered in place of a degree.
• Must be at least 21 and maintain a valid MO or IL state driver's license and car insurance; able to drive to various locations 50% of the time with minimal overnight stays.
• 24-hour availability is required for alarm responsibility, incident response, and emergency or crises.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and change management.
• Strong time-management and organizational skills. Leadership skills, including quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills. 
• Must demonstrate integrity at all times, respond to operational and safety concerns with a sense of urgency, and ability to prioritize levels of impact on the agency. 

Primary Duties/Responsibilities

• Conducts safety and loss prevention audits and operational inspections and prepares written reports with recommendations.
• Uses tools to minimize agency loss and protect brand image, including identifying safety concerns, theft, and fraud, reviewing CCTV and exception reports, and monitoring site security.
• Ensures thorough investigation and resolution of internal and external cases, conducting consistent and objective Loss Prevention audits, and reports findings to management.
• Supports retail operational and corporate administrative staff and training teams across 20 retail locations and multiple rehab sites
• Assists in promoting awareness campaigns on cash control measures, physical security, and safety.
• Identifies, evaluates, controls, and minimizes the agency's exposure to loss or damage to physical assets, fidelity losses, and losses resulting from liability claims.
• Regularly reviews agency reports and promptly analyzes them to assess trends, monitor progress related to goals, and recommend changes. Proactively addresses theft, fraud, ethics, and operational accountability issues.
• Provides training in risk management/loss prevention techniques and strategies.
• Assists Human Resources with needed investigations or fact-finding across divisions.
• Partners with health safety, insurance companies, division leaders, and local agencies to reduce agency exposures.
• Partners with facilities to troubleshoot and repair LP equipment, address alarms, safety concerns, etc., for day-to-day operations and during new store construction and remodeling projects.
• Other duties as assigned.

Benefits

• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities